Effective date: January 1, 2025 · Zerolut Technologies PLC
We collect information you provide directly (name, email, phone, ID documents), information from your use of our services (transactions, balances, device info), and information from third parties where required by law (KYC verification, fraud prevention).
We use your data to provide and improve our services, process transactions, verify your identity, prevent fraud, comply with legal obligations, and communicate with you about your account.
Your data is stored on secure servers. Customer financial data is protected using industry-standard encryption at rest and in transit.
We do not sell your personal data. We share data with our licensed banking partners (as required for fund custody), regulators (as required by Ethiopian law), and service providers bound by confidentiality agreements.
Identity documents uploaded for verification are stored securely and accessible only to authorized compliance staff. Documents are retained as required by Ethiopian AML/KYC regulations.
You have the right to access, correct, or delete your personal data. To exercise these rights, contact privacy@zerolut.com. Note that some data must be retained for legal compliance.
We use only essential cookies required for authentication and security. We do not use tracking or advertising cookies.
For privacy questions or to exercise your rights, contact privacy@zerolut.com.